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    GENERAL TERMS OF SERVICE

    Prices:

    All prices are current at the time of publication, however, are subject to change without notice. Your request for quotation for a bulk quantity on any item will be furnished promptly.  Thank you.

    Payment Terms:

    All payments must be received and must clear before any items are shipped. No C.O.D. orders are possible. Telephone orders, purchase orders, or net 30 billing is not available at this time.

    Forms of Payment:

    MasterCard, VISA, AMEX, PayPal, Google Checkout, Discover, Western Union, Money Order, Check, or Cash. All funds must be in US Dollar Currency.

    e-Check:

    e-Check is our newest payment form that we accept. Due to the nature of check processing expect delays in approval of funds up to Five (5) business days. Once approval is received, expect an processing and shipping within 4-10 business days. e-Check payment method is easy and convenient but for speedier processing and next day services please use credit card.

    Credit Card Fraud:

    Please note that all credit cards are charged at the time of checkout as to help prevent fraudulent orders.  If you complete the checkout process using a credit card, Paypal, or Google checkout as a form of payment, you are certifying that you have the consent of the card holder and all charges are lawful.  For protections to our customers, you maybe asked to fill out a credit card authorization form, if your order is being shipped to an address different than the credit card billing address, is over 500 US dollars. 

    If you are caught violating this policy we will forward the transaction to the proper authorities in your region.  We take credit card fraud very seriously and will aggressively pursue prosecution to the fullest extent permissible by law.  All transactions are logged with IP address and we will use any and all means to have violators prosecuted, no matter how small the transaction.

     

    Shipping Terms:

    All items are shipped either with UPS or FEDEX, as per customer’s choice. Items are shipped prepaid and added to the invoice. All orders are processed and shipped as quickly as possible. Usually orders are shipped within two business days of receipt of payment. Many times orders are shipped the very next business day. However, there are times due to high order volume, when it may take up to 5 business days to ship. Regardless of order volume, we guarantee all orders will be shipped from our warehouse no later than 5 business days from the time payment is received.

    Please note, that when a customer chooses UPS Next Day Air, UPS Second Day Air, UPS Third Day Air, that those express shipping terms apply to the parcel from the time it is shipped, NOT from the time the order is placed. Although we place the highest priority on orders with express shipping services, the same shipping policies apply. UPS does not deliver on Saturdays or Sundays, Saturday Shipping is a special fee on top of the normal Two Day and Next Day Air charges (please call us if you require this emergency service). We DO NOT guarantee that any order will be shipped from our warehouse any sooner than 5 business days from the time payment is received. Regarding carriers, we make no guarantees as to the time a carrier may take once an item is shipped. We are not responsible for any delays due to a carrier's lack of performance. A special note during the holidays. The period from Thanksgiving to Christmas is an especially slow time to receive shipment. Please be patient if you are waiting on a parcel during this time. Again, a carrier's lack of performance is out of our control.

    Any address corrections or address change charges from UPS will be billed to customer, such as missing apartment numbers, incorrect zip codes, and so forth. These changes are billed by UPS separately, so please be sure to double check your address information before submitting order.   In placing your order, verify that your shipping address is complete and correct. Should the address information provided be incorrect, you may be responsible for an additional $16.95 address correction charge from UPS as stated above.  PO Boxes are not allowed in the address information, we must ship to a physical address. 

    All packages unless otherwise requested in writing, will be shipped with ‘Signature Required’ to prevent fraud, theft, and damage to packages.

    International Customers:

    We currently ship to all 50 states only. Any orders from outside the US will not be eligible for processing and fail to go through.

     

    International Orders and Importation Policies:

    We currently ship to all 50 states only. Any orders from outside the US will not be eligible for processing and fail to go through.

     

    Undeliverable Packages:

    All packages that are termed undeliverable due to insufficient, incomplete, non deliverable addresses, or not having someone 18 years or older at the shipping address to provide a signature confirmation are subject to a $9.25 service charge for UPS ground package or $13.95 to $18.50 for a UPS priority shipped package, depending on weight and service of original order. In addition to the service charge, the customer will be responsible for any further shipping charges should the customer choose to have the package re-shipped. Refunds will be given in the form of a store credit for the merchandise minus the $9.25 or $13.95 charge, depending on the original shipping service, and a 30% restocking fee. In order to receive a store credit, you must have an online account with Research Laboratory Supply, Inc (d.b.a. DB Protective).

    Return Policy

    Customer satisfaction is our top priority at DB Protective. As such, we would like you to be completely satisfied with your purchase. If you need to return an item, please contact our customer service department within 30 days of receipt of your purchase. Any item being returned for any other reason other than it being defective or shipped in error, may be subject to a 30% restocking fee. Shipping fees for errored orders will not be refunded. All items returned must be returned new, unused, in its original packaging, any accessories provided by the manufacturer, and in resalable condition. Return shipping costs will be at the customer's expense. All returns will be inspected prior to issuing credit.

    Before returning any item, please obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Items returned without a RMA number will receive a store credit for merchandise minus 30% restocking fee.

    If you paid for your order via credit card, Paypal, or Google checkout, your account will be credited back for the appropriate amount once the products have been received. If you paid with a check, western union transfer, or money order; please allow 2 – 4 weeks to receive your refund check from DB Protective from the time we receive the returned products. If you wish to waive the 30% restocking fee, you may have your refund in the form of a store credit. Restocking fees may also be waived if purchasing another item of equal or greater value. Restocking fees will be refunded once the new order has been processed.

    If you are returning an item that is defective or shipped in error, we apologize for your inconvenience. We will refund the costs or the products, plus original shipping cost and supply return shipping slip via UPS.

    The following will not be accepted for return, for any reason unless deemed defective or shipped in error. Items that have been discontinued, items that are outdated, shelf worn, used or defaced, unsuitable for re-sale, chemicals or oils that have been opened, products that have been shipped outside the Unites States.

    Drop Ship Orders

    Benchmark Laboratory Equipment items are drop ship only items. Drop ship orders ship within 3 to 8 business days after order has been placed. All dropships orders ship only to US locations.  All equipment returned will be access a 30% restocking fee, unless due to manufacturer defect.  

    Product Acceptance

    Extreme care is used when packing your orders. All items are checked, rechecked and packed by experienced personnel. Should discrepancies occur, please contact us immediately so we may resolve the issue. All claims of shortage, incorrect items or damage MUST BE MADE WITHIN FIVE (5) DAYS OF RECEIPT OF OUR ORDER. Major damage should be reported immediately to and inspected by the carrier. We will lend any and all assistance in helping to process your claim. For damage cause by UPS delivery: All packing materials should be kept until inspected by a UPS representative. If the customer does not notify DB Protective within five (5) after the receipt of the order, the order shall be deemed to conform to the terms provided herein and shall be irrevocably accepted by the customer.

     

    Order Cancellations

    If you need to cancel your order you must notify DB Protective via telephone 888-857-4956, before 3:45pm EST on the day you place your order to receive a full credit.  Orders cancelled after 3:45pm EST of the order date may receive full credit, if package has not shipped.   If you cancel your order after it has shipped, you will receive credit minus a 30% restocking fee and any applicable shipping charges.

    Changes to Existing Orders

    Due to the manner in which our orders are processed for shipment, we cannot add to, or modify an existing order once it has been submitted. We can only cancel an order IF it has not yet been shipped. If you need to add to or change an existing order, you may call or e-mail our customer service department and cancel your existing order, IF it has not yet shipped, and then you must re-submit a new order with the changes or additions you wish to make. You must re-submit your order through the on-line check out process. We cannot process, change, or modify any orders via e-mail or phone. We can only cancel orders. If your order has already shipped then you must place an additional order.

     

    Clearance Items

    All clearance items are considered final sale and do not carry manufacturer’s warranty.

    The Sale of Hypodermic Syringes and Needles

    In the U.S., regulations on the purchase and distribution of hypodermic syringes and needles are governed by State laws.  All of our offices, warehouses, and distribution points are within Florida.  Florida law does not restrict the sale of syringes/needles to pharmacies.  Also, in accord with Florida law, a retail outlet is not required to obtain a prescription from any adult over the age of 18 for the purchase of syringes or needles.  In most states within the U.S. it is legal for an individual to purchase syringes and needles without a prescription.  However, since state regulations on the purchase of syringes and needles may vary from those of the State of Florida, it is the customer’s sole responsibility to comply with the laws governing the state or district in which they live.  This site (excluding any linked sites) is controlled by us from our offices within Florida, United States of America.

    It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of Florida, by accessing this site you agree that the statutes and laws of the State of Florida, without regard to the conflicts of laws principles thereof and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. You also agree and hereby submit to the exclusive personal jurisdiction and venue of any court of competent jurisdiction within the State of Florida with respect to such matters.

    1. The customer is certifying that he/she is 18 years old, or older and that the syringes / needles being purchased are intended for lawful medical or laboratory use.

    2. The customer is certifying that the syringes / needles being purchased are not being used to introduce any controlled or illegal substance into the human body.

    3. DB Protective reserves the right to restrict or refuse sale to any person who may not be in compliance with our stated company policies on the sale and use of hypodermic syringes and needles, or who’s order may violate any federal, state, or local law or regulation. 

    Essential and Carrier Oil Disclaimer

    The personnel from Medical and Laboratory Supplies, Inc. are not medical practitioners and do not diagnose, treat or prescribe in any shape, manner or form.  Before using any natural supplements, vitamins, or alternative medicine; always consult with a medical practitioner.  Information on this site should not be used to self diagnose or treat a health problem or disease.  All the information, content and product descriptions included in this site are for reference purposes only.  It is not intended as a supplementary recommendation or to replace advice given by a physician or other licensed health-care professional.  Always contact your health care provider if you suspect that you have a medical problem.  The information and statements regarding Medical and Laboratory Supply, Inc. products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any health condition or disease.

    The following safety precautions are guidelines only. For further precautions, consult with an Aromatherapist regarding essential oil usage.  Inform your health care provider of what you are using as they may not be conducive with his or her prescribed therapy and/or medications.

    The following are considered toxic and should only be used by a trained aromatherapist:

    • Arnica, birch, bitter almond, brown camphor, mugworm, pennyroyal, tansy, wintergreen or wormwood oils. Each of these oils contains compounds that when given in specific doses, proves toxic to the individuals subjected to it (The complete Book of Essential Oils).

    The following oils should be avoided if you have epilepsy:

    • Cajaput, champhor, Eucalyptus, fennel, hyssop, peppermint, and rosemary

    The following oils should not be using while pregnant:

    • Angelica, basil, black pepper, boldo leaf, calamus, camphor, cassia, cedarwood, clary sage, fennel, ginger, jasmine, juniper, lavender, marjoram, myrrh, peppermint, rose, rosemary, sage, and thyme

    Unless otherwise stated, never use undiluted essential oils on your skin.  Always dilute with a carrier oil.  It is recommended to do skin test prior to use.  The following oils should neverbe used on the skin:

    • Alan root, almond bitter, birch, boldo leaf, cade, calamas, camphor, cassis, cinnamon bark, fig leaf, horserash, mustard, tansy and wintergreen

    General guidelines:

    • Essential oils are highly concentrated and should be used with care.

    • Always read and follow instructions carefully.

    • Keep essential oils in a secure place, preferably out of direct sunlight and away from pets and children.

    • Use a variety of essential oils and rotate those which you often use to avoid sensitization and irritation.  If you use a blend for 3 to 4 days, take a minimum of 3 days off and use an alternate blend those 3 days.

    • If you allergic to certain foods; do not use carrier oil or essential oils derived from them.

    • Essential oils do not automatically have the same healing properties as the plants they come from due to different chemical components.

    • Many essentials oils have not been tested on humans and you should always proceed with caution.

    • Avoid contact with eyes.  If an essential oil or essential oil blend gets into your eye, flush the eye immediately with clean water or cold milk. Seek medical attention if the stinging and/or irritation continue.